Assertiveness Training
Overview
What is this course about?
From making and refusing requests to taking part in discussion and debate, assertiveness makes a difference to other people's perceptions of who we are and how much value they should place on our opinions. Requesting pay-rises, negotiating with difficult customers or turning down an offer of overtime can seem daunting, but approach the situation assertively and you'll be amazed by the results you can achieve.
Assertiveness isn't about being stubborn or aggressive, but about being clear and confident. As a result, even the most passive of people can learn to use techniques and approaches that yield real results. You'll identify your primary behavioural type, learn how others perceive you, and develop new skills to get what you want more often.
Learn about 360 degree communication, how to convey a message without speaking and how to say "no" and make sure others know you mean it!
Who should attend?
This course is suitable for anyone who has difficulty asserting themselves. Delegates typically include those who lack confidence when making requests, or those who "ask but don't get" because others see them as aggressive or domineering. You might be working in, or moving into, a role that requires you to lead a team, or might be able to see opportunities in your life that you could take if you were able to assert yourself positively. If you can identify at least one situation that would have turned out differently with an assertive approach then this course is for you.
Need a tailored course?
Whilst we have designed this course to cover a comprehensive range of skills and strategies relating to making yourself more assertive, we understand that you may have specific areas you wish to target within your organisation. We can adapt our training to focus on specific areas for development, provide an additional follow up training programme or offer coaching and mentoring for subsequent scenarios where assertiveness would be of benefit to you or your team.
At Star Training we understand the importance of achieving value for money with your training budget, so if you would like to discuss how we could design a bespoke course for your organisation, please contact us.
Aims
By the end of the course, you will be able to:
- Identify your personal behavioural style and see yourself as others do
- Change the way that others perceive you with simple, effective techniques
- Compromise confidently, knowing that you'll be satisfied with the result
- Refuse requests without damaging important relationships
- Demonstrate assertive behaviour "on tap", even when you don't feel it
Complementary courses
If you dread the thought of public speaking, or delivering a presentation to a room full of people, why not try our comprehensive one day course: Mastering Delivery for an interactive and fun approach to overcoming the nerves. It is a great way to put your new found assertiveness skills into practice.
Structure
What will we cover?
This intensive and interactive one day course will help you explore assertive behaviour through a range of strategies and practical techniques that you can apply to everyday life.
Your day will start at 9:15 with refreshments and registration, ready for a 9:30 start.
The morning session will cover:
- Understanding personality types and their characteristics
- Identifying the personality type of yourself and others
- The positive outcomes of applying assertive behaviour
- Demonstrating assertiveness through communication
- Strategies for behaving assertively
A catered lunch provides an opportunity to network with the trainer and other delegates in a more informal setting.
The highly interactive afternoon session will allow you to practise and explore:
- The benefits of applying assertive body language
- The impact of an assertive tone of voice
- Techniques to make requests assertively
- Strategies to refuse requests in an assertive manner
- Personalised coaching and feedback from your expert trainer
Your day will conclude by 16:30. You will receive a certificate to confirm completion of the course and a helpful booklet with a range of skills and techniques to build on your experience.
Session objectives
By the end of the session you will be able to:
- Identify their behavioural style and learn techniques to manage how others perceive them
- Compromise – identify when to give ground and when to stand firm
- Determine the best way to make and refuse a request assertively
- How to take criticism and present a professional response
- How to look and sound assertive by using voice and body language effectively
What can I expect?
You can expect a fun, relaxed, but results based session. Your facilitator will guide you through the day using exercises and activities in pairs and small groups, role-play games and practical exercises. You will receive personalised feedback and coaching throughout the day and this will all be underpinned by interesting theory, tips and techniques to ensure that you get the most out of the session. You will not be disappointed!
You will find dates for our open workshops below. If you would prefer us to run a dedicated course at your premises, or would like to discuss a tailored training package including optional coaching support, please contact us for more details.
Please note that all workshops will run subject to minimum numbers.
To book one of our open workshops, select an event from the list below. If you don't see a suitable location or date, contact us with your requirements.
07583 118827
enquiries@star-training.co.uk